Shipping Policy
We aim to provide our customers with a seamless shipping experience, ensuring that your orders are delivered accurately and on time. Here’s a detailed overview of our shipping policy, including rates, methods, and procedures for handling shipments.
Shipping Rates and Methods
United States
For our customers in the United States, we offer the following shipping rates and options:
- Order Amount $0.00–$79.89: A shipping fee of $9.90 will be applied.
- Order Amount $79.90 and above: Enjoy free shipping on your order.
- Shipping Method: All orders are shipped via postal service shipping.
- Guaranteed Delivery Time: Expect your package within 9-25 business days.
- Processing Time: Orders are processed within 1-2 business days to ensure prompt delivery.
Rest of the World
For our international customers, here are the shipping details:
- Order Amount $0.00–$79.89: A shipping fee of $12.90 will be charged.
- Order Amount $79.90 and above: We offer free shipping on your purchase.
- Shipping Method: International orders are also shipped via postal service.
- Guaranteed Delivery Time: Packages are expected to arrive within 9-25 business days.
- Processing Time: We process orders within 1-2 business days to expedite delivery.
Duties and Taxes
To facilitate a hassle-free shopping experience, we cover all duties and taxes for international shipments. You can rest assured that there will be no additional costs upon delivery.
Order Tracking
Once your order has been shipped, you can easily track its progress using our tracking service. Simply visit https://www.17track.net/en and enter your tracking number to view the status of your shipment.
Shipping Information Updates
We keep our customers informed throughout the shipping process. After your order is dispatched, you will receive an email containing the tracking information. If you have any questions or need assistance, feel free to reach out to us at service@pinkpalmpuffclothes.com.
Delayed Shipments
Although we strive for timely deliveries, unexpected delays may occur due to factors beyond our control. In such cases, we will keep you updated and do our best to resolve any issues promptly. Your patience and understanding are greatly appreciated.
Changing the Delivery Address
If you realize that your delivery address needs to be changed after placing an order, please contact us immediately at service@pinkpalmpuffclothes.com. Address changes can only be made if the order has not yet been processed.
International Shipping
Our international shipping is designed to be straightforward and efficient. We handle all related fees, so you won’t encounter any surprises when your package arrives. However, please account for potential customs clearance delays when estimating delivery times.
Lost Packages
In the rare event that a package is lost during transit, please contact us at service@pinkpalmpuffclothes.com. We are committed to resolving such issues quickly and will work diligently to ensure a satisfactory outcome.
Thank you for choosing our store. We value your business and are dedicated to providing you with exceptional service and support. If you have additional questions or concerns, please do not hesitate to get in touch with us.